We took the dog there for a standard bath and grooming and got a call that "there was something wrong with his tongue," and we should come get him and take him to the vet. They had already called one for us. The woman on the phone was not good at explaining what was wrong with his tongue; she said she couldn't see anything but every time he licked he left blood and maybe he had licked the scissor blade while being groomed.
To be fair the groomer herself obviously felt horrible and looked like she felt sick to her stomach over it. I know that sometimes shit happens despite good efforts.
However, the overall management of it... lousy. I assumed they weren't going to charge me for the grooming and they didn't, but they never said a word about it. I had to ask if they were paying for the vet's visit. The didn't have directions ready for us. They were generally unprepared. The manager asked if she could call the next day to see how he was doing. I said sure, but no one called.
The dog is fine. He did have a cut on his tongue, but in the same way that a paper cut can, it bled for a short time, and then stopped and closed up. He didn't seem to be in any pain.
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